000			01386cam a2200229 i 4500
003			ost
005			20160121194915.0
008			140529s2014 enka 001 0 eng
020			_a9781292063201
040			_cDLC
082	0	0	_a658.45 _220 _bLed
100	1		_aLedden, Emma.
245	1	4	_aThe communication book : _bhow to say it, mean it, and make it matter / _cEmma Ledden.
260			_aHarlow, England _bPearson _c2014
300			_axix, 190 pages : _billustrations ; _c22 cm
500			_aIncludes index.
520			_aThe Communication Book is your straightforward, practical and expert guide to the secrets of great communication for all the important scenarios you face in business today. With Emma Ledden’s expert help, quick tips and proven three-step visual approach, you’ll learn how to: Plan and prepare – focus on what you want to say and how you’re going to say it. Know yourself – understand what you want, how to get there and how to know when you’ve succeeded. Know your listener – understand what they want, what they’re thinking and how they will feel about what you’ve got to say. Keep in control – learn the secrets to staying on track, feeling confident and managing your reactions.
650		0	_aCommunication in management.
650		0	_aBusiness communication.
650		0	_aInterpersonal communication.
942			_2ddc _cBK
999			_c84269 _d84269